The questions people actually send us.
54 of them, and some have an answer we would rather not give. Where the answer is no it says no, and where a figure is involved it comes from the product's own source.
Every fourth row is written for you, whichever of them you are
54questions
It connects to your Instagram account, reads what you have already published, and then helps you decide and do the next thing: plan and schedule posts, understand which of your posts worked and why, reply to comments and messages by keyword, and run brand collaborations including the contract and the invoice. You ask it things in plain words and it does the work, showing you what it is about to do first.
It reads your own published captions first and works out how you actually write: your sentence length, whether you use emoji, how you open and close, what you never say. Drafts are built against that rather than against a generic template. It is a draft, though, and you should read it.
How it reads your voiceYes. Agencies and brands connect several accounts, keep each client's data separated, and give team members access to only the clients they should see.
For agenciesNo. It compares an account's engagement against its follower count and against the normal engagement range for accounts that size, which catches the obvious cases and tells you whether the numbers look consistent. That is not a verdict on whether anybody bought anything, and the product will not phrase it as one.
What a brand can checkA few minutes to sign up and connect Instagram. After that the first full sync of your posts and their numbers runs in the background, and how long that takes depends on how much you have published. You can use the product while it runs.
We do not promise that and you should be wary of anybody who does. What it does is tell you which of your own posts worked, what they had in common, and what to do more of. Whether that grows an account depends on the account, the work and the audience.
Yes, in one list: posts going out, shoots, collaboration deadlines, invoices falling due, campaigns starting or ending, and contracts running out. It is the neutral view of the week rather than a ranked one, so nothing is hidden behind a judgement about what matters most.
For agenciesYes, and it uses a measure Ads Manager does not have: this account's own median for that format. Meta ranks by what your money already bought, so it cannot tell a post that tripled your usual organic reach from one that flopped until you have paid for both. This reads the unpaid performance first, and it also checks whether the post is still climbing and whether Meta will actually allow it to be promoted.
How it picks oneYes. Meta's official API only exposes analytics, scheduled publishing and messaging for professional accounts, so a personal account cannot be connected. Switching is free and takes about a minute in Instagram's own settings.
Yes. Ask for a carousel and you get the words and the artwork together, in six kinds, up to ten slides. The words are always ours and set as real type, so they are spelt correctly and you can change them; the model only ever draws the backdrop behind them, and it never renders a character.
What it makesYes. Every entry into a client workspace is logged with who, what they did and when, and it is the compliance trail you would want if a client ever asked. It only reads: nothing in that log can change what anybody is allowed to reach, which is set on the Team page and nowhere else.
Yes. You set a monthly ceiling that the product refuses to spend past, and it also sets Meta's own cap on the account so nothing can go around it. At any point it will tell you what has gone out so far this month and what the month is on course for.
Yes, on iPhone. It is the same account and the same data as the web application.
App StoreIt asks, every time, and there is no default. You point it at your saved brand kit, an existing post, a picture you supply, your own website, an ad you have run, or nothing at all. The website option reads the site's own stylesheet rather than guessing from a screenshot, because a site has written its colours and typefaces down and reading them is both more accurate and cheaper than estimating from pixels.
Where the look comes fromYes. A campaign holds its own budget and dates, which of your clients are on it, every external influencer with their agreed rate, and a board of what each one owes, when it is due and how far it has got. You mark a reel delivered or a draft in, and it moves along that board.
Yes, and an ad is treated as a different kind of thing rather than a post with a budget on it. It carries a second set of words that Meta renders in its own chrome and we never draw, each with the character count at which Meta truncates it, and its shapes are placements that get laid out again from the same backdrop rather than crops of one picture.
Why an ad is differentNo. Synclify does Instagram only, and that is a deliberate choice. Going deep on one platform is what makes the analysis specific enough to be worth reading; a tool that posts to six places tends to understand none of them.
No. A slide whose picture fails renders flat, says so on itself, and the meter does not move for it. Writing the words is a separate step that costs nothing at all, so you see the copy before you agree to make anything, and a redraft that produces no pictures puts the previous version back rather than destroying work you already paid for.
What a failure costsYes, totalled for each currency separately and split by what has been paid. It will not offer you one combined figure across two currencies, and that is deliberate: adding rupees to dollars needs a rate and a date, and a number invented from those is worse than no number at all.
The bookYes. It reads the delivery rather than guessing: whether the audience is too narrow, whether the creative has been seen too many times by the same people, whether it is competing with your own other ads, and whether it was ever approved. Where the cause is something you cannot fix by spending more, it says that.
No, and we could not accept it if you offered. You connect through Meta's own login screen, we never see your credentials, and what we get is a key that only allows what you ticked, and nothing else. You can revoke it from Instagram's settings at any time without going through us.
Privacy, section 2.2Ten, and never fewer than two, because one slide is a post. Instagram itself allows twenty. The lower cap is a decision rather than a limit: a carousel past ten does not get read to the end, so the product stops where the format stops working instead of where the API does.
Yes. You choose the client, how often it goes, and which addresses receive the PDF, and it goes out on its own after that. Changing or stopping one asks you first, because somebody at the other end is expecting it.
It can tell you whether the numbers look consistent, and that is as far as anyone honest can go. It compares their engagement against their follower count and against the published range for accounts that size, which catches the obvious cases. It will not call an account genuine, verified or real, because it cannot know that, and a product that says it can is guessing at your expense.
What a brand can checkNo. Every action the assistant can take falls into 3 groups: the harmless ones run, the reversible ones run with an undo, and anything that publishes, sends or spends waits for you to tap approve. An approval you do not give expires after 24 hours rather than sitting there waiting to surprise you.
How the gate worksYes, as many times as you like, and it costs nothing each time. The type is a separate layer drawn over the backdrop rather than baked into it, which is also why the wording can be re-set in another language without touching the picture underneath.
Yes. The name, the logo and the colours on every client report are yours, and whether our credit shows at all is your choice. One change reaches every client at once, so it asks before it applies.
Yes, as a record of what is due and what has been settled. Marking one paid records that you paid it; it does not move any money, and the product never touches your bank. What it also holds is the usage rights you agreed on each creator's post and the day they run out, which is the thing that quietly expires while nobody is watching.
Not through us doing something reckless. Everything goes through Meta's official API, and nothing here drives a browser pretending to be you. Automated replies are paced and capped: 30 an hour, 200 a day, and no more than twice to the same person in a week. Once you have sent 150 in any seven days, the product tells you, unprompted, to use a story link or a pinned comment instead.
Into one list, with who is asking, what they want, the budget and the timing. Accepting one turns it straight into a collaboration, so the brand, the budget and the deliverables are not typed a second time, and turning one down is a single action rather than a conversation you have to have.
No. Each client is a separate workspace and a person only reaches the ones you put them in. A client signing in sees their own account and nothing else on your book, including the fact that the rest of it exists.
How the wall worksYes to both, and neither needs our permission. Export is built into the product. Deleting the account removes your data from our production systems within 30 days, except records the law requires us to keep.
Privacy, section 9Yes: clicks, sales and commission on every tracked link you make. A sale you record stays pending until the brand confirms it, because they confirm it and we do not, so the figure you are looking at is never one we invented on your behalf.
Every plan includes 1, and each further account is an add-on: ₹1,600 a month on Starter, ₹3,250 on Growth and ₹6,500 on Scale, plus GST. Starter tops out at 2 accounts and Growth at 5; Scale is uncapped. Seats are a different thing: they let other people into a workspace, and a person only reaches the workspaces you put them in, so one client cannot see another, including the fact that another exists.
Managing several accountsNot by the model providers. We use OpenAI, Google and xAI on their business plans, where they are contractually barred from training on our customers' content. We may use anonymised, aggregated content to improve Synclify itself, and you can opt out of that with one email without losing any feature.
Privacy, section 4Yes. You add the domain, it gives you the one record to paste at your registrar, and it checks whether that has taken effect. Until it has, the links keep working on ours, so nothing you have already posted breaks while you wait.
No. When the data to answer something is not there, it says so and stops. Automated tests check this on every change we ship, so it cannot quietly stop being true.
The rules it runs underNo, and nobody honestly can. Instagram does not expose another account's private metrics to anyone, so any tool showing you a competitor's reach is estimating it and presenting the estimate as a fact. What you get here is their public posts, their public like and comment counts, how often they post and what they post about, compared against your own real numbers.
No, and it does not work the other way either. A brand cannot see what an agency paid a creator, and a creator cannot see a brand's other collaborations. Each organisation sees its own side.
No. You choose a plan when you sign up, and cancel whenever you like. What is free is every screen in the product: dashboards, charts, exports and reports. Those do not run out and are not part of any plan's allowance. Asking the assistant a question is one agent action, whether it reads or writes.
PlansYes. Cancelling takes effect at the end of the period you already paid for and you keep full access until then. There is no notice period, no exit fee and no call to sit through. Cancelling ends the billing; it does not delete your account or your data.
Terms, section 9.4No. Your price is locked for six months from the day you start, an existing subscription keeps its price to the end of its current period, and a change on renewal is emailed to you at least 30 days before it applies, so you can leave first if you want to.
Terms, section 9.3No. Card details are entered into Razorpay's own form and never reach our servers. We are told whether a payment succeeded and the last four digits, and that is all we get.
Privacy, section 2.1Nothing is deleted. Cancelling takes effect at the end of the period you have already paid for, so anything scheduled inside that window goes out as planned. After that the account goes read only instead of being shut out: your calendar, your drafts and anything still in the queue stay exactly where they are, and they are still there when you come back.
Terms, section 9.4Nothing locks. Your dashboards, charts, reports and every conversation you have already had keep working either way, and none of that is metered. There are three separate allowances and they run out separately: agent actions stop the assistant until your renewal date, studio images leave gradients, flat colours and your own photos working, and AI replies leave keyword automations running untouched. The number on the pricing page is the real wall, with nothing hidden behind it. Each one resets on your renewal date, and a turn that fails is refunded automatically.
Usually not. Fees you have already paid are not refunded, with two exceptions: where the law requires it, and where we discontinued something you had paid for in advance, in which case we refund the part you did not get. If you think you were charged in error, email us and a person will look at it.
Terms, section 9.5Because most of the people paying it can claim the tax back, and quoting it inside the price hides that from them. Rupee prices are what we receive; 18% GST is added at checkout, and the total is shown before you pay. Add your GSTIN in Settings and it goes on the invoice, so a registered business reclaims the whole 18% as input credit and the plan costs exactly the listed price. If you are not registered, the tax is a real extra cost and the checkout shows you the full figure before you commit. Prices in US dollars are an export of services, carry no Indian GST, and are unchanged.
PlansNo, and it will not be built. Mass unsolicited messaging is against Instagram's rules, it is the fastest way to get an account restricted, and it does not work. Automated replies here are triggered by somebody choosing to comment or message you first.
No. None of it is in the product and none of it is coming. It is against Meta's platform terms, it is a breach of ours, and it makes every number you look at afterwards meaningless.
Terms, section 6No, and we never have. We do not share it for anybody else's advertising either. Every company that processes any part of it is named on the privacy page, each one sees only its part, and each row says what it does and what it can see.
The processor listSometimes a feature changes or stops, and that is genuinely outside our control: Meta can alter or withdraw its API without telling us. What we commit to is telling you as soon as we know, and if something permanently removes a feature that mattered to your plan, the terms say what happens next.
Terms, section 5.3No, and neither can anything else, because Instagram does not use the word or publish such a state. What is real is that Instagram limits distribution of content it judges to break its recommendation guidelines, and it tells you: the account status screen in the app shows whether something you posted is not eligible to be recommended. Check that first. Most sudden reach drops turn out to be a change in what you posted or an ordinary swing.
What shadowban actually meansThere is a best time for your account, and it is not the one in the guides. Every published list is an average across accounts that are not yours, in timezones that may not be yours, and following it is how a whole niche ends up posting at the same hour. Your own answer is knowable: Instagram reports when your followers are active by day and by hour, and ninety days of that is enough to see a pattern.
Posting times by niche
Not on the list and it should be?
Send it. If more than one person asks the same thing it goes on this page, with whatever the honest answer turns out to be.
support@synclify.ai