What you agree to, and what we do
20 sections. The three below are the ones people most often want and most often cannot find, so they are at the top with the section that binds each of them.
- Cancel whenever you like. It takes effect at the end of the period you already paid for, and you keep full access until then.section 9
- You keep ownership of everything you create. We claim none of it, and we will not use it to promote Synclify without asking you.section 10
- Subscribe at a launch price and it is yours for six months. Price rises in that time apply to new subscriptions, not to you.section 9
Five ways your account can end.
Most agreements scatter this across four clauses. Here the five sit side by side, each asked the same three questions, so you can compare them instead of hunting.
- What starts itYou cancel in Settings, or through the App Store if you subscribed on iPhone.What you get firstNone needed. It takes effect at the end of the period you already paid for.What happens to your dataNothing is deleted. The account stays, with your history intact.UndoReversible
- What starts itYou confirm deletion in Settings. We ask twice, because this one is final.What you get firstImmediate. You do not need our agreement and we will not try to talk you out of it.What happens to your dataRemoved from production within 30 days, except records the law requires us to keep.UndoFinal
- What starts itA breach of section 6, fraud, or activity that puts other users or Instagram at risk.What you get firstWe tell you what the breach was and what would resolve it, unless the law prevents us.What happens to your dataUntouched. A suspension freezes access, it does not delete anything.UndoReversible
- What starts itAn invoice goes unpaid after the retries and the reminders have run.What you get firstYou are emailed before the account closes, and paying reopens it.What happens to your dataExport stays available throughout. Nothing is deleted at closure.UndoReversible
- What starts itWe stop operating the service, in whole or in part.What you get firstAt least 30 days, by email, before anything stops working.What happens to your dataExport first, and we refund the unused part of anything you prepaid.UndoFinal
2 of 5 are started by you. 3 of 5 can be undone. The two that cannot are the two where something is deliberately being destroyed, and both of those give you your data first.
All 5 endings shown.
The agreement, in full.
Each section opens with one plain sentence to help you find what you came for. The text under it is the part that binds.
Contents20 sections
- 1Acceptance
- 2What Synclify is
- 3Account types
- 4Your account
- 5Instagram and Meta
- 6Acceptable use
- 7AI output
- 8Competitor analysis
- 9Payment
- 10Intellectual property
- 11Collaborations, contracts and invoices
- 12Teams, agencies and clients
- 13Suspension and termination
- 14Disclaimers
- 15Limitation of liability
- 16Indemnity
- 17Changes
- 18Governing law and disputes
- 19General
- 20Contact
Acceptance
Using Synclify means you agree to this. If you are signing up for a company, you need the authority to do that.
These Terms of Service govern your use of Synclify: the web application, the iPhone application, and this website. They are an agreement between you and Synclify.
By creating an account, connecting an Instagram account, or using any part of the service, you accept these terms. If you do not accept them, do not use the service.
If you are accepting on behalf of a company, agency or other organisation, you confirm that you have the authority to bind it, and "you" in these terms means that organisation.
You must be at least 18 years old to use Synclify. This is higher than Instagram's own minimum because the product handles contracts, invoices and payments.
What Synclify is
An Instagram operations tool: it plans, publishes, analyses, replies, and handles the money side of collaborations. Nothing goes out to your account until you approve it, except what you authorise Autopilot to do within your Autopilot terms (section 9.10).
Synclify is a software service for running an Instagram account. It provides:
- Planning and publishing: a calendar, drafts, and scheduled publishing through Instagram's official API.
- Analysis: performance of your own posts, your audience's activity, and comparison against public data from accounts you choose to track.
- Writing: AI-assisted captions, hooks, scripts and replies, described in section 7.
- Automation: keyword-triggered replies to comments and direct messages, within the rate limits the product enforces.
- Collaboration: brand deal pipelines, contracts, invoices and payment tracking.
- Teams: multi-user access with per-client permissions, for agencies and brands.
- Calls: a page at synclify.ai where people book time with you. It needs a Google Calendar connected so it can leave out the times you are busy.
Nothing is published to your Instagram account, sent to another person, or charged, until you approve it, except what you authorise Autopilot to do within your Autopilot terms (section 9.10). The assistant can prepare any of those and shows you a preview card first, and scheduling is publishing with a delay, so it waits for the same tap. An approval you do not give expires instead of running later.
Synclify does not take payment for calls. If a call is paid, the person pays you directly using the details you give, and any question about that payment, including a refund, is between you and them.
Synclify is a tool. It does not guarantee growth, engagement, revenue, or any other outcome, and nothing in the product or on our website should be read as promising one.
Account types
Creator, brand, or agency. The type changes what you see and what you are responsible for.
You choose an account type when you register. It determines which features are available and, for agency accounts, adds obligations set out in section 12.
Creator
For an individual running their own Instagram account. You are responsible for your own content and your own collaborations.
Brand
For a business working with creators. You may discover creators, run campaigns, and track collaborations. You are responsible for the accuracy of any brief, offer or payment term you send a creator through the product.
Agency
For a business managing Instagram accounts on behalf of clients. You confirm that you have each client's authority to connect and operate their account, and that your own agreement with that client permits you to use a third-party tool to do it. Section 12 sets out what else applies.
Free Link in bio
An account created from synclify.ai/link-in-bio is a free account. It publishes one link in bio page with the features listed on that page, at no charge and with no time limit. It does not connect to Instagram, and the rest of Synclify, including the assistant and WhatsApp, needs a paid plan. You must verify your email address before the page can be published.
We may change what the free account includes. Before we remove something you are using, we will tell you by email and give you reasonable notice.
When a paid plan ends, the account becomes a free account. Your page stays live with the free features, and nothing else is deleted.
Your account
Give us accurate details, keep your login safe, and tell us if something looks wrong.
You agree to:
- Provide accurate and current information when you register, and keep it up to date.
- Keep your password and access credentials confidential.
- Tell us promptly if you believe somebody has accessed your account without permission.
- Accept responsibility for what happens under your account, including anything done by a team member you invited.
We may refuse, suspend or close an account that provides false information, or that is used to register on behalf of somebody who has been removed from the service.
One person or organisation, one account. Sharing a single login between people who should have their own seats is a breach of section 6, and it is also the fastest way to lose the audit trail you may later need.
Instagram and Meta
You are letting us act on your Instagram account through Meta's official API. Meta's rules still apply, and Meta can change the API whenever it likes.
What you are authorising
When you connect an Instagram account, you authorise Synclify to access it through Meta's official Graph API, using a token you grant. We request the narrowest set of permissions the features you use require.
You can revoke that authorisation at any time, from inside Synclify or from Instagram's own settings, without going through us. Revoking it stops the connection immediately.
What you agree to
Using Synclify does not release you from Instagram's own rules. You agree to:
- Comply with Instagram's Terms of Use, its Community Guidelines and Meta's Platform Terms.
- Not use Synclify to do anything Instagram prohibits, or to work around a restriction Instagram has placed on you.
- Not use Synclify for artificial engagement, bought followers, engagement pods, or bulk unsolicited messaging.
- Hold the rights to the content you publish through us.
Synclify paces automated messages to Instagram's published limits, pauses sending when Instagram reports a rate limit, and will advise you to stop using a feature when your volume suggests you should. Those protections exist for your account and you agree not to attempt to circumvent them.
Meta can change the API
Meta may change, restrict, deprecate or withdraw its API at any time, with or without notice to us. That can change or remove Synclify features through no act of ours.
We are not liable for a change Meta makes. We will tell you when a change affects something you use, and if a change permanently removes a feature that was material to your plan, section 17.2 applies.
Acceptable use
The list of things that will get your account suspended.
You agree not to use Synclify to:
- Break any law that applies to you.
- Infringe anybody else's intellectual property, privacy or other rights.
- Publish or send content that is illegal, harassing, threatening, hateful, or that sexualises a child.
- Send spam, run phishing, or impersonate another person or business.
- Generate artificial engagement, or buy, sell or exchange followers, likes or comments.
- Gain or attempt to gain unauthorised access to our systems, another user's account, or any data you are not entitled to.
- Interfere with the operation of the service, including by circumventing a rate limit, a permission check or a usage cap.
- Collect personal data about other people without a lawful basis for doing so.
- Resell, sublicense or redistribute the service, or offer it as your own, without our written agreement. Managing client accounts on an agency plan is not resale and is expressly permitted.
- Reverse engineer the service, or extract its source code, models or prompts, except to the extent the law says you may.
- Use automated means to scrape our website or application beyond the features we provide.
- Use the video editor or any other AI feature to make anything the AI providers named in section 4 of our Privacy Policy do not allow under their own usage policies.
- Use Calls to collect people's details for anything other than arranging the call they booked, or book calls on somebody else's page using other people's email addresses.
We may suspend an account immediately, without prior notice, where continuing would put other users, Meta, or a third party at risk. In every other case section 13.2 applies.
Link in bio pages. You are responsible for everything on your page and everywhere its buttons lead, including any offer, discount code or payment detail on it, and for handling what visitors send you through it lawfully. Addresses at synclify.ai are given first come, first served, and holding one gives you no right to the name. We may change or reclaim an address, or take a page down, where it impersonates a person or business, infringes somebody's rights, misleads visitors, or breaks these terms, and we will tell you why. An address that is claimed but never published is released after 30 days, and we email you a week before. An address you stop using is held for 30 days before anybody else can claim it.
AI output
Everything the AI writes is a suggestion. You are the one publishing it, so you are the one responsible for it.
What it is
Synclify uses AI models to draft captions, hooks, scripts, replies and analyses. Section 4 of our Privacy Policy names the providers and describes what is sent to them.
Output is generated. It is not reviewed by a person before it reaches you, and it can be wrong, generic, or inappropriate for your audience while appearing confident.
What you are responsible for
You are solely responsible for anything you publish, send or rely on, whether you wrote it or the product suggested it. Specifically, for:
- Reading and editing a draft before it goes out.
- Checking any factual claim in it.
- Making sure it complies with the law, with advertising and disclosure rules, and with Instagram's policies.
- Making sure it does not infringe somebody else's rights.
Scheduling a generated post without reading it is your decision and your risk.
What we do not promise
We do not warrant that AI output will be accurate, original, free of errors, suitable for any purpose, or capable of producing any result. Where the product does not have the data to answer something it is designed to say so rather than to estimate, and that is a design commitment about the product's behaviour, not a warranty about every possible output.
As between you and us, you own the output you generate through your use of the service, to the extent it is capable of being owned. Generated text may not be original to you, and we cannot and do not warrant that it is.
Competitor analysis
Only public data, only about accounts you name, and never for harassment.
The competitor features collect publicly available information from Instagram accounts that you specifically name. We do not choose those accounts for you.
You agree that you will:
- Use the feature for competitive research only.
- Not use anything it returns to harass, target, defame or intimidate anybody.
- Comply with the data protection law that applies to you when you do.
The product does not collect, infer or display private metrics for an account that is not yours. Reach, impressions, saves, shares and audience demographics for a competitor are not available to us and no figure for them will be produced. Where a comparison is shown, the number being compared is always yours.
Any assessment the product makes of whether an account's engagement looks consistent with its follower count is an observation about public numbers against published bands. It is not a verdict on whether anybody bought followers, and it must not be presented to anybody as one.
Payment
Monthly or annual in advance. Cancel any time and you keep what you paid for until it runs out.
There is no free trial
Paid plans have no trial. Access to a paid plan begins when its first payment is taken. Nothing is provided free of charge on a time-limited basis, and no account converts into a paid plan on its own. The free Link in bio account in section 3.4 is separate from the paid plans: it does not expire and never turns into a paid plan.
Plans and what they cost
Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Prices are charged in Indian rupees or United States dollars depending on where you are. Starter is 2500 rupees or 49 dollars a month, Growth is 5000 rupees or 99 dollars a month, and Scale is 10000 rupees or 199 dollars a month. Annual billing is 20 per cent less per month, charged once for the year. Additional team seats are priced in the product. Agency arrangements are agreed separately in writing.
Rupee prices are quoted before tax. Goods and Services Tax at the applicable rate, currently 18 per cent, is added at checkout and shown to you before you pay. Other taxes are added where they apply, and you are responsible for any tax arising on your side of the transaction.
Monthly allowances
Each plan includes a monthly allowance across three separate meters: agent actions, studio images and AI replies. Allowances reset each billing month and do not carry over. Every question you put to the assistant costs one agent action, whether it reads your data or changes something, and a few composite tasks that do several pieces of work in one go cost more and say so before they run. Keyword-triggered direct message automation, posting, scheduling, exports and analytics are not metered and have no allowance.
Where a plan describes a meter as unlimited, a fair-use ceiling applies. It is set far above ordinary use and exists to stop a misconfigured automation or a runaway script, not to limit normal working. We will contact you before restricting an account on these grounds.
Changing the price
We may change our prices for new subscriptions at any time. The prices shown on our site are the prices for new subscriptions.
Launch pricing is offered for a period we decide and may be withdrawn at any time. Withdrawing it does not affect anyone who has already subscribed under it.
If you subscribed while a price was described as launch or introductory pricing, that price is yours for six months from the date your subscription started, or until the end of a period you have already paid for, whichever is later. A price change announced during that time does not apply to you. This depends on your subscription staying continuously active: if you cancel and subscribe again, the price current at that time applies and any remaining protection ends.
After that period, and for any subscription not taken at a launch or introductory price, we will email you at least 30 days before a price change takes effect on your renewal. If you do not want the new price, cancel before it applies.
This protects the price of your plan. It does not freeze what the plan contains: allowances, fair-use ceilings and features may still change under section 9.2a and section 17, and we will email you at least 30 days before any change that materially affects your rights. Nor does it cover taxes, which are set by the relevant authority and collected on their behalf.
Cancelling
You can cancel at any time, from Settings, or through the App Store if you subscribed on an iPhone. Cancellation takes effect at the end of the period you have already paid for and you keep full access until then. We do not require notice and there is no exit fee.
Refunds
Fees already paid are not refunded, except where the law requires it, or where section 17.2 applies because we discontinued something you had prepaid for. If you believe you were charged in error, email us and we will look at it properly.
Who takes the money
Payments are processed by Razorpay, and by Apple for subscriptions, monthly credits and credit top-ups bought inside the iPhone app. Card details are entered into their systems and are never received or stored by us. A purchase made through Apple is governed by Apple's terms as well as these. A subscription bought through Apple can only be cancelled through Apple, and Apple decides refunds of what it sells.
Credits
Credits are prepaid and pay for work beyond your plan's allowances: Autopilot's reels and the pictures it draws (1 credit a picture, including a redraw you ask for), Video editor edits, Studio clips and, where we offer it, studio images beyond your plan. An Autopilot agreement signed before a price change waits for a new signature before it makes anything new; posts already approved still go out. One credit costs 10 rupees plus GST in India and 11 United States cents elsewhere. A customer in India who chooses to pay in dollars pays 13 cents a credit, GST included, and receives a domestic tax invoice. Credits never pay for agent actions or AI replies, which stay within your plan's allowances.
Credits come in two ways. Monthly credits are a subscription to a number of credits each month, at least 120, charged 7 days before each billing month. Top-ups are bought once. On an account with no plan, the billing month runs from the day the account was created.
Monthly credits reset at the next monthly charge: credits from a month that you have not used by then end, and are neither carried over nor refunded. A month is charged whether or not its credits are used. You can change the number of monthly credits from the next charge. Where your payment method cannot be changed in place, for example a UPI or bank mandate, the change needs a new approval and starts at the next charge. Above 15,000 rupees a month, your bank may ask you to approve each charge. If your plan is cancelled, your monthly credits end on the same date; if your plan lapses, your monthly credit subscription is paused until the plan is renewed. A pause or cancellation you make through your bank or UPI app is respected and is not undone by us.
Inside the iPhone app, monthly credits are Apple subscription steps, from 120 to 4,800 credits a month, each renewing on its own purchase date and resetting at its own renewal. Moving to a larger step takes effect at once: Apple refunds the unused time of the old step, so the old step's unused credits end and the new step's credits start. A lower step starts at renewal.
A top-up bought on the web lasts to the end of your next billing cycle and then expires. A top-up bought inside the iPhone app never expires. A credit pack bought, or ordered, before 18 October 2026 keeps its 12 months.
Credits are spent in this order: monthly credits first, then web top-ups and packs bought before 18 October 2026 together, the soonest to expire first, then top-ups bought inside the iPhone app. An edit is priced by its finished length, and its price is shown and held before it starts. A Studio video uses 20 credits for every 8 seconds made, so a 15 second video uses 40; a change uses the same as the video it changes, and making it longer uses 20; if only part of a video can be made, the credits for the rest come back. One held before 18 October 2026 keeps its price of 25. Images paid with credits have no free redo.
The Video editor can be used on any account, with or without a plan. Studio clips made outside the Video editor need an active plan. If your plan lapses, your credits are kept, still work in the Video editor and keep their own expiry.
If an edit or a clip fails on our side, is refused by the provider that makes it, or takes too long, its credits are returned automatically to where they came from. Monthly credits that have reset by the time they are returned are not returned. Cancelling an edit before it starts returns its credits; cancelling once it has started does not. Otherwise credits are not refundable, except where the law requires it, as in section 9.5. If a payment for credits is refunded or reversed, by us, by your bank or by Apple, the credits still unused from that payment are removed.
The Video editor
You keep all rights in the footage and files you upload and in the edits made from them. You give us only the permission we need to process them to make, show and deliver your edits.
Before the first file is added to an edit, you confirm that the files are yours or that you have permission to use them.
The Video editor is offered only in the countries where Anthropic offers the AI that makes the edits, judged by your billing country and by where you connect from. Elsewhere new edits cannot be started, and your credits and finished edits stay yours.
The Video editor may change, and we may pause new edits. An edit already paid for is either finished or its credits are returned. If the AI is unavailable while an edit runs, the edit waits and starts again on its own.
A share link plays one finished version to anyone who has the link, until it expires or you stop it. Anyone can report a shared video, and we may take it down if it breaks these terms.
Prices can change. The price of an edit is fixed when you see it and press Start, and a later change does not affect it.
Uploaded footage is deleted 30 days after an edit last changed. Finished videos are kept while you have a plan, and for 90 days on a free account or after a plan ends, with reminders before they are deleted.
If you add your own Anthropic key, your Anthropic account pays for the AI in those edits, under Anthropic's own terms. If your Anthropic account stops an edit, the edit pauses. If it is still paused after 72 hours it is cancelled and its credits are returned.
Files you give Autopilot (videos, photos, documents, audio, voice notes, ZIPs of them, and files from a Drive or Dropbox link) are kept while Autopilot is on and for 30 days after you turn it off, then deleted. Before the first file is added, you confirm you own them or have permission to use them on your Instagram account, including any music, documents and voice recordings in them. A file can be given an end date; nothing from it is planned to go out after that day.
Edits on your own AI
You can have your own Claude, in Claude Code on your own computer, make an edit through the Synclify connector. Your computer, your Claude account and the usage it spends are yours, under Anthropic's own terms. We never see or use your Claude login.
When such an edit starts, its price is held from your credits, or it uses one of your plan's free edits. The hold is spent when the first final is rendered. If you cancel before that, or no final is rendered within 72 hours, the hold is returned. A round of changes after the included one is priced and confirmed before it is charged.
Each final needs a render ticket from us and must fit the length you paid for. We check every finished video uploaded to us, and we may refuse a file that does not match what the editing kit reported.
The editing kit is licensed to you only for edits started through Synclify with your account. You may not copy, share, sell or redistribute it, or work around its render tickets. It includes third-party software under its own licences, listed in the kit. Remotion, which renders the videos, needs a Remotion Company License for a company with 4 or more employees, and getting it is your responsibility.
You are responsible for the footage and links you give your Claude, including anything it downloads from a link, and for having the right to use them.
Autopilot
When you turn on Autopilot, you authorise Synclify to plan, make, schedule and publish posts on the Instagram account you connected, and to reply to comments and DM keywords on it, only within the terms you agree to when you turn it on (we call them your Autopilot terms). Your Autopilot terms name what it may make each month, the topics it covers and never covers, words it never uses, what it may spend, which steps wait for your approval, and whether it may reply. Each time you change them you agree to a new version, and we keep every version.
You stay responsible for your account and for what is published on it, as in section 7. Autopilot checks every post before it goes out, and some posts always wait for a person: health, money and legal advice, posts about a brand deal, and footage that shows people. Those checks lower the risk; they do not move responsibility for what is published to us.
For a brand deal post Autopilot adds a paid partnership disclosure: on an account connected through Facebook it sets Instagram's Paid partnership label; on Instagram login the caption starts with #ad and you add the label in the Instagram app after it posts. You stay responsible for your deal's disclosure rules.
Autopilot never runs ads, never follows, likes or comments on other accounts, and never starts a DM. It only answers people who wrote first, within the replies you switched on. Answering DMs on its own needs the Scale plan.
Autopilot uses your plan's allowances first, then your credits, as in section 9.7. When a month's plan is approved, the credits each post needs are set aside for it. They are spent when the post is made, and returned if the post is skipped before it is made, or if making it fails on our side.
Ways to stop it, and what each does:
- Pause stops making and posting until you resume. Your monthly credits still renew and can be spent on anything until they reset; pausing stops the work, not the bill.
- Pause posting holds every post until a date you choose, while making carries on.
- Stop on a post holds that one post.
- Turning Autopilot off ends it. You choose whether posts you already approved still go out. Posts not yet made are cancelled and their credits returned. Your monthly credits continue until you lower or stop them.
- If nothing is approved for two months, Autopilot pauses itself and tells you.
- If your plan lapses, your Instagram connection stops working, or a different Instagram account is connected, Autopilot stops until it is fixed.
- We may pause Autopilot for an account, or for everyone, if something goes wrong. A post that was due while we paused it is given a new time or returned to you.
For an agency's client: when the agency pays, the agency's owner agrees to the spending limits, within the posting permission the client gave the agency. If the client takes that permission back, or the connection ends, Autopilot stops for that client, and the client can start it again with a plan and terms of their own.
Refunds follow section 9.5 and 9.7. Credits set aside for posts that are never made come back to you.
We keep a record of each version of your Autopilot terms: what you agreed to, who agreed, when, and through which channel (the app, the assistant or WhatsApp). If your account is deleted, we keep a minimal record of each version for 3 years after the account is deleted: who agreed, when, which version and through which channel. We do not keep the terms themselves in that record, only a fingerprint that shows which text was agreed.
Intellectual property
We own Synclify. You own your content. Telling us how to improve the product does not cost you anything and does not earn you anything.
Ours
Synclify, including its software, design, interface, documentation and brand, belongs to us and is protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service while your account is in good standing, and nothing more.
Yours
You keep ownership of everything you create, upload or publish through Synclify. We claim no ownership of it.
You grant us a limited licence to host, store, process, transmit and display your content, for the sole purpose of operating the service for you, and for as long as we hold it under our Privacy Policy. That licence exists so that the product can function and it ends when the content is deleted.
We do not use your content to promote Synclify without asking you first.
Feedback
If you send us a suggestion, bug report or idea, we may use it without restriction and without owing you anything. This is deliberately broad, and it exists so that a good idea from one user can be built for everybody without a negotiation.
Collaborations, contracts and invoices
We give you the tools. The agreement is between you and the other party, and we are not in it.
Synclify provides pipelines, contract templates, invoices and payment tracking for collaborations between creators and brands. Using them does not make us a party to your agreement.
You are responsible for:
- The accuracy and legality of every contract, brief, invoice or payment term you create.
- Whether a template is appropriate for your situation. Nothing in the product is legal advice.
- Your own tax, invoicing and disclosure obligations, including advertising disclosure rules for sponsored content.
- Resolving any dispute with the other party.
We do not hold funds, escrow payments, guarantee that anybody will pay you, or act as a collection agent. Marking an invoice paid in Synclify is a record you made, not a payment we processed.
There is no cross-organisation visibility in the product. A brand cannot see what an agency paid a creator, and a creator cannot see a brand's other collaborations. Nothing in these terms should be read as creating any.
Teams, agencies and clients
If you invite people, you are responsible for them and for the client data they can reach.
If your plan supports team members or client accounts, the account owner:
- Is responsible for everything team members do under the account.
- Must set each member's permissions appropriately, and remove access when somebody leaves.
- Must have each client's authority to connect and operate that client's Instagram account.
- Must handle client data in line with its own agreement with that client and with applicable data protection law.
- Must ensure every team member has accepted these terms before using the service.
Where you use Synclify to process personal data on behalf of a client, you are the controller of that data and we are your processor for it. Our Privacy Policy describes how we handle it. If you need a separate data processing agreement, email us and we will provide one.
We may act on the instructions of the account owner, including an instruction to remove a team member's access, without seeking that member's agreement.
Suspension and termination
Five ways an account ends. You start two of them, and three can be undone.
The instrument above walks each of these in full. This section is the binding version.
By you
You may cancel your subscription at any time under section 9.4, which ends the billing but keeps the account. You may delete the account entirely from Settings, which is immediate, final, and removes your data under section 8 of the Privacy Policy.
By us
We may suspend or close your account where:
- You breach these terms, and in particular section 6.
- There is fraud, or activity that puts other users, Meta or a third party at risk.
- An invoice remains unpaid after our reminders.
- We are required to by law or by a valid order.
Except where continuing would cause immediate harm or the law prevents us, we will tell you what the problem is and what would resolve it before we close anything, and we will give you a reasonable opportunity to fix it. Where the closure is for non-payment, paying reopens the account.
Export remains available to you throughout a suspension and up to closure. A suspension freezes access and deletes nothing.
Calls when a plan ends or an account closes
If your plan ends, your booking pages stop taking new bookings, and calls already booked stay booked, with their reminders, until they happen or you cancel them. If your account is deleted, every upcoming call is cancelled, everybody booked is emailed, and the events we created are removed from your Google Calendar.
What survives
Sections 10, 14, 15, 16, 18 and 19, and any payment obligation already incurred, survive the end of this agreement. Everything else stops.
Disclaimers
The service is provided as it is. We do not promise it will be perfect, uninterrupted, or that it will grow your account.
To the fullest extent the law allows, the service is provided "as is" and "as available", without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing or trade usage.
In particular we do not warrant that:
- The service will be uninterrupted, timely, secure or error free.
- Any analysis, forecast, recommendation or generated content will be accurate or suitable.
- Defects will be corrected, or that any particular feature will continue to exist.
- The service will produce any specific result, including follower growth, engagement, reach or revenue.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Where you deal as a consumer, your statutory rights are unaffected by anything in this section.
Limitation of liability
If something goes badly wrong, what we owe you is capped at what you paid us in the last twelve months.
To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, business or goodwill, however caused and on any theory of liability.
To the fullest extent the law allows, our total aggregate liability arising out of or relating to these terms or the service is limited to the total amount you paid us in the twelve months immediately before the event that gave rise to the claim.
We are not liable for anything caused by Meta or Instagram, including an API change, an outage, a policy decision, or an action Instagram takes against your account.
This section does not apply to liability that cannot lawfully be limited, and it does not limit your statutory rights if you deal as a consumer.
Indemnity
If somebody sues us because of what you did with the product, you cover it.
You agree to indemnify and hold harmless Synclify, its officers, employees and agents, from any claim, damage, loss, liability or reasonable legal cost arising out of:
- Your use of the service.
- Your breach of these terms or of any law.
- Content you created, published or sent through the service.
- Your infringement of anybody else's rights.
- For agency accounts, a dispute between you and a client about an account you managed through the service.
We will tell you promptly about any claim to which this applies, will not settle it without your agreement, and will give you reasonable cooperation in defending it.
Changes
We can change the product and these terms, and for anything that matters you get notice first.
To these terms
We may change these terms. For a change that materially affects your rights or obligations we will email you at least 30 days before it takes effect, and you may close your account before it does. For corrections and clarifications we will update the page and move the date at the top. Continuing to use the service after a change takes effect means you accept it.
To the service
We may add, change or remove features. Where we permanently remove a material feature, or discontinue the service, we will give at least 30 days' notice by email, keep export available throughout, and refund the unused portion of anything you prepaid.
This does not apply where a feature is removed because Meta changed or withdrew the API it depended on. In that case section 5.3 applies and no refund is due, though we will tell you as soon as we know.
Governing law and disputes
Indian law, courts in Mumbai, Maharashtra, India, and we will try to sort it out by talking first.
These terms, and any dispute arising out of them or out of your use of the service, are governed by the laws of India, without regard to conflict of laws rules. The courts of Mumbai, Maharashtra, India have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.
Before starting proceedings, both parties agree to attempt to resolve the dispute informally. Write to support@synclify.ai setting out the problem and what you want, and we will respond within 30 days. Most things end here.
If informal resolution fails, the parties may agree in writing to refer the dispute to arbitration. Neither party is required to arbitrate, and nothing in this section removes any right you have to bring a claim in a court that the law says is available to you, including in your country of residence if you are a consumer.
Claims are brought individually. Neither party will bring a claim as part of a class or representative action, to the extent that restriction is enforceable where you live.
General
The standard clauses that make the rest of it work.
- Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the service, and replace anything said before.
- Severability. If a provision is found unenforceable, it is limited or removed to the minimum extent necessary and the rest continues in force.
- No waiver. Not enforcing a provision once does not waive the right to enforce it later.
- Assignment. You may not assign these terms without our written consent. We may assign them to a successor in a merger, acquisition or sale of assets, on notice to you.
- Force majeure. Neither party is liable for a failure caused by something genuinely outside its control, and that expressly includes an act of Meta.
- Notices. We give notice by email to the address on your account, or in the product. You give notice by email to the address in section 20.
- No third-party rights. Nobody other than you and us has a right to enforce these terms.
- Language. These terms are written in English, and the English version governs.
Contact
One address, and a person reads it.
For anything in these terms, including a dispute under section 18, a data processing agreement under section 12, or a billing question under section 9, email support@synclify.ai.
Disagree with something and tell us which clause.
Section 18 asks both of us to try to sort a dispute out by writing to each other first, and it means it. Most things end there.
support@synclify.ai